Man with Van Harefield Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Harefield provides removal, transport, man and van and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation booking or receiving the services.
Services means any transport, removal, man and van, loading, unloading, packing, or related work carried out by us.
Goods means any items, property or possessions handled, transported or stored by us on behalf of the Customer.
Vehicle means any van or other vehicle used by us in providing the services.
We, us and our mean the provider trading as Man with Van Harefield.
2. Scope of Services
We provide man and van and small to medium removal services, including local and regional transport of household and business goods. The precise services supplied for a particular booking will be as agreed with the Customer at the time of quotation and confirmation.
Unless expressly agreed in writing, our services do not include dismantling or reassembling furniture or fittings, disconnecting or reconnecting appliances, specialist packing, or the movement of items requiring specialist equipment or certification, such as heavy machinery or dangerous goods.
3. Booking Process
All bookings are subject to availability and to our acceptance. A booking is only confirmed once we have provided written or electronic confirmation of the date, time, service details and estimated cost.
When making a booking, the Customer must provide accurate information, including collection and delivery addresses, access details, parking information, the nature and approximate quantity of goods, and any items of unusual size, weight or value. Our quotation and the allocation of vehicles and staff are based on the information provided.
If on arrival the actual job differs significantly from the information supplied at the time of booking, we reserve the right to revise the quotation, adjust the schedule, or decline to complete some or all of the services. Any additional work requested on the day may be subject to extra charges at our prevailing rates.
4. Quotations and Prices
Quotations are normally provided on a fixed price or hourly rate basis. The pricing structure will be clearly explained at the time of quotation and confirmed in the booking details.
Our quotation is based on:
1. Correct and complete information supplied by the Customer.
2. Reasonable access at all addresses, including suitable parking and clear routes for carrying goods.
3. The services being carried out during normal working hours, unless otherwise agreed.
We reserve the right to apply additional charges for delays or extra work outside our control, including waiting time caused by lack of access, miscommunication about keys or addresses, unexpected restrictions such as lift failures, road closures or parking problems, or the need to handle additional goods not originally declared.
5. Parking, Access and Permissions
The Customer is responsible for ensuring that suitable parking and access are available at both collection and delivery addresses. This includes arranging any permits or permissions required and ensuring that driveways, entrances, stairways and corridors are free from obstruction.
If appropriate parking cannot be found or used safely and legally, we may need to park further away than is ideal or adjust how the services are carried out. Any additional time or costs arising from inadequate access or parking restrictions may be charged to the Customer.
We will not be liable for fines or penalties arising from following the Customer's instructions to park or unload in a particular way. Any such fines will be the responsibility of the Customer if they result from instructions or information provided by the Customer.
6. Customer Responsibilities
The Customer must ensure that all goods are properly packed, secured and ready for transport unless packing services have been specifically agreed in advance. Fragile items should be clearly labelled, and any special handling requirements must be disclosed at the time of booking.
The Customer or an authorised representative should be present at collection and delivery to oversee loading and unloading, provide instructions, and sign any relevant paperwork. If no representative is present, we will use our reasonable judgment in handling the goods, and we will not be liable for any loss or damage arising from the absence of guidance.
7. Payment Terms
Unless otherwise agreed, payment is due on or before completion of the services. We may request a deposit or full payment in advance for certain bookings, including larger removals or jobs taking place at peak times.
We accept payment by methods agreed in advance. Where work is charged on an hourly basis, time is normally calculated from arrival at the collection address until completion at the final destination, including any reasonable travel time between multiple addresses.
If payment is not made when due, we reserve the right to charge interest on overdue amounts and to withhold the release of goods until payment has been received in full. Ownership of any goods will not transfer to us, but we may exercise a lien over goods in our possession until all outstanding sums are paid.
8. Cancellations and Amendments
The Customer may cancel or amend a booking by giving us reasonable notice. The following cancellation terms normally apply unless otherwise agreed in writing:
1. Cancellations with more than 72 hours notice before the scheduled start time may not incur a cancellation fee.
2. Cancellations with less than 72 hours but more than 24 hours notice may incur a partial cancellation charge to reflect any costs and lost bookings.
3. Cancellations with less than 24 hours notice, or failure to be present at the agreed time and place, may be charged up to the full quoted amount.
If the Customer wishes to change the date, time or scope of services, we will try to accommodate the request, but this cannot be guaranteed and may result in revised pricing. Any deposit paid may be transferred to a new date at our discretion, subject to availability.
9. Excluded and Prohibited Items
We do not carry, and the Customer must not include in any consignment, any of the following items without prior written agreement:
1. Hazardous, flammable or explosive materials, including gas cylinders, fuels and chemicals.
2. Illegal goods or items obtained unlawfully.
3. Live animals or plants requiring special conditions.
4. Perishable food or items that may attract vermin or cause contamination.
5. Valuables such as cash, jewellery, watches, important documents, securities, or items of exceptional value beyond normal household goods.
If such items are transported without our knowledge, we will not be liable for any loss, damage or consequences arising, and the Customer will be responsible for any fines, costs or claims that result.
10. Waste and Rubbish Removal Regulations
We are not a general waste carrier unless this has been expressly agreed. All waste and rubbish removal services must comply with relevant waste disposal and environmental regulations. The Customer must state clearly if any items are intended for disposal rather than relocation.
We will only remove waste or unwanted items to appropriate disposal or recycling facilities and may charge additional fees for this service. Hazardous or restricted waste cannot be taken unless prior arrangements, compliant with applicable regulations, have been made.
The Customer is responsible for ensuring that any items presented for disposal are lawful to dispose of and that they do not contain prohibited materials. Any costs, penalties or claims arising from incorrect or unlawful disposal at the Customer's request will be the responsibility of the Customer.
11. Liability for Loss or Damage
We will take reasonable care in handling, loading, transporting and unloading goods. Our liability for loss of or damage to goods is subject to the limitations set out in this section.
We will not be liable for:
1. Loss or damage arising from poor or inadequate packing by the Customer.
2. Damage to goods with pre-existing defects, wear or instability.
3. Mechanical or electrical faults in appliances or equipment, unless caused by physical damage due to our negligence.
4. Loss or damage to items of exceptional or special value, including antiques, artworks, or delicate instruments, unless their nature and value were declared and agreed in writing before the booking.
5. Indirect or consequential loss, including loss of profit, loss of income, loss of opportunity or similar claims.
Our total liability for any single event or series of connected events will not normally exceed the value of the goods directly affected or a reasonable replacement cost, subject to any overall cap discussed and agreed in advance. The Customer is advised to arrange suitable insurance cover for valuable goods or for amounts exceeding our standard liability.
12. Damage to Property
We will take reasonable care to avoid damage to property, including buildings, fixtures and fittings. However, we cannot accept liability for unavoidable damage that may occur when moving large or heavy items through tight spaces where the risk has been explained to the Customer.
The Customer should protect floors, walls and other surfaces where necessary and inform us of any particularly vulnerable areas. If access is especially difficult, we may recommend an alternative method of moving certain items. If the Customer insists on proceeding against our advice, we will not be liable for resulting damage.
13. Time Estimates and Delays
Any timescales or arrival times given are estimates only and cannot be guaranteed, as they may be affected by traffic, weather, road closures, access issues or other events beyond our control.
We will use reasonable efforts to keep the Customer informed of any significant delay. We will not be liable for loss or inconvenience arising from delays outside our reasonable control, such as congestion, accidents, or actions by third parties.
14. Complaints and Claims
Any complaints or claims for loss or damage should be reported to us as soon as reasonably possible and in any event within a reasonable period after the services are completed or the issue is discovered.
The Customer should provide full details and, where applicable, evidence such as photographs. We will review the complaint and may request to inspect the items or property concerned. We aim to resolve complaints fairly and promptly in line with these Terms and Conditions and applicable law.
15. Force Majeure
We will not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. This includes, but is not limited to, extreme weather, accidents, road closures, strikes, public emergencies, or failures of utilities or communication systems.
16. Data Protection and Privacy
We will collect and process personal information only as necessary to manage bookings, perform the services and comply with legal obligations. We will take reasonable steps to keep such information secure and will not share it with third parties except where required for the performance of the services or by law.
17. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the Terms and Conditions periodically to be aware of any changes that may affect future bookings.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be replaced by a valid and enforceable provision that comes closest to the intention of the original.
19. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or with our services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
20. Entire Agreement
These Terms and Conditions, together with the specific details of your booking and any written variations agreed by us, constitute the entire agreement between the Customer and Man with Van Harefield in relation to the services. No verbal statement or representation shall override or vary these written terms unless confirmed in writing.
