Man With Van Harefield Service Terms and Conditions

These Terms and Conditions set out the basis on which our man with van Harefield service is provided. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are intended to create a clear understanding of what is included, what is excluded, and how the service is delivered. Please read them carefully before proceeding with any booking, as they apply to all domestic, commercial, and general transport services arranged through our Harefield van service.

For the purpose of these terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer, client, or person making the booking. The agreement applies whether the job involves loading, unloading, transport, dismantling, or related handling tasks. If any part of the booking is arranged on behalf of another person, the individual making the booking remains responsible for ensuring the information supplied is accurate and complete. The same applies to any man and van Harefield request made by a business, landlord, tenant, or third party.

Nothing in these terms affects your statutory rights. However, the service is delivered on a practical, time-based basis and may be influenced by access conditions, waiting periods, weather, traffic, or the nature of the items being moved. We therefore ask that all bookings are made with realistic expectations and that special requirements are disclosed in advance. These terms are designed to apply fairly and consistently across all bookings, while allowing reasonable flexibility where operational circumstances require it.

1. Booking Process

A booking is formed when we provide a quotation or estimate and you accept it, either verbally, in writing, or by confirming the job through the agreed booking method. Acceptance of a quote does not guarantee availability until we have confirmed the slot. The man with van Harefield service is booked based on the details supplied, including the item list, collection and delivery addresses, floor access, parking arrangements, time window, and any special handling needs. If the information later proves incomplete or inaccurate, we may revise the quotation, schedule, or vehicle size.

At the time of booking, you must provide honest and complete information about the goods to be moved. This includes the approximate number and dimensions of items, their weight where relevant, and whether any items are fragile, high value, awkward, hazardous, or require dismantling. We may decline to transport items that are unsafe, illegal, excessively heavy, or unsuitable for the booked vehicle or crew size. A van and man service Harefield booking is always subject to safe working limits and lawful transport requirements.

Booking requests should be made with sufficient notice wherever possible. While we may accept same-day or short-notice work, availability cannot be guaranteed. We reserve the right to allocate the appropriate vehicle, staff, and duration based on the information provided. If access issues arise on the day, including limited parking, stairs, long carry distances, or restricted entry points, additional time or resources may be needed and charged accordingly. Any change to the original job scope must be agreed before work continues.

2. Service Scope and Customer Responsibilities

Our service may include loading, transport, unloading, and limited assistance with reasonable handling tasks. Unless specifically agreed, we do not provide specialist packing, dismantling, reassembly, hoist operations, or storage. You remain responsible for ensuring that all goods are properly prepared for transit unless we have expressly agreed otherwise. The man with a van Harefield service is not a substitute for specialist removals, courier, or hazardous goods handling where a different service is required.

You are responsible for arranging suitable parking, access, entry permissions, and any building or site requirements. If permits, gates, keys, fobs, or temporary access arrangements are needed, they must be organised in advance unless we have agreed to assist. If we are delayed because access is not ready, waiting time may be charged. You must also ensure that any person receiving the delivery is available at the agreed time and location, or that clear alternative instructions are provided before arrival.

We may refuse to move items that are unsafe, poorly packaged, leaking, contaminated, infested, or likely to damage other goods or the vehicle. Where items require special care, such as glass, antiques, electronics, or artwork, you must inform us in advance. We are entitled to rely on the description you provide and are not responsible for hidden defects or undisclosed vulnerabilities in the items. Any instruction that could create a risk to safety, property, or lawful operation may be declined without penalty to us.

3. Payments, Charges, and Additional Costs

Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed in writing, payment is due on completion of the service, before or immediately after unloading. We may require a deposit, part payment, or full advance payment for larger jobs, peak periods, or bookings requiring dedicated resources. The quoted price is based on the information provided and may change if the service extends beyond the agreed scope, duration, or vehicle capacity.

Additional charges may apply for waiting time, congestion, parking costs, additional labour, stairs, long carry distances, return trips, abortive visits, out-of-hours work, or changes made after booking confirmation. If the job involves extra items, extra stops, or a larger volume than originally described, we may amend the price accordingly. All prices are expressed inclusive or exclusive of VAT as stated in the quotation. Where VAT applies, it will be charged in accordance with applicable law.

We accept payment methods as advised in the booking process. If a payment is declined, delayed, reversed, or disputed without valid reason, we may suspend future services, withhold completion of the job where lawful, or pursue recovery of sums due. You are responsible for any bank fees, chargeback costs, or reasonable recovery costs arising from non-payment. Failure to pay on time may also result in statutory interest and reasonable debt recovery charges where permitted.

4. Cancellations, Rescheduling, and Delays

If you need to cancel or reschedule your booking, you should notify us as soon as possible. Cancellations made within a reasonable period before the scheduled start may not attract a charge, but late cancellations may be subject to a fee, especially where a vehicle, crew, or time slot has already been reserved. The closer the cancellation is to the agreed start time, the more likely it is that costs will be incurred due to lost business and planning commitments.

Where you fail to provide access, cannot be reached, are not ready for collection, or do not appear at the agreed time, the booking may be treated as a late cancellation or abortive attendance. In such cases, we may charge for travel time, waiting time, and any resources already allocated. If the job must be postponed because of conditions outside our control, including severe weather, traffic disruption, vehicle issues, or safety concerns, we will aim to rearrange the service where practicable.

We are not liable for losses arising from delays caused by factors beyond our reasonable control, including road closures, breakdowns, accidents, or public transport interruptions affecting crew arrival. While we aim to meet agreed time windows, all times are estimates unless explicitly confirmed as fixed. If a delay becomes significant, we will take reasonable steps to update you and, where appropriate, offer an alternative arrangement. No cancellation fee will be applied where we are unable to perform the service due solely to our own fault and no alternative solution is possible.

5. Liability and Insurance

We take reasonable care when handling your goods, but liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, hidden defects, inadequate packaging, or damage caused by items that were not properly prepared for transport. Unless otherwise agreed, fragile items, high-value goods, and personal valuables remain your responsibility, particularly where they are packed by you or where you decline our recommendation for additional protective measures.

If loss or damage occurs as a direct result of our negligence, our liability will be limited to repair, replacement, or compensation up to the value reasonably proven by you, subject to any insurance terms and exclusions. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Any claim should be notified promptly and supported by evidence, photographs, or other relevant documentation.

We do not accept responsibility for indirect, consequential, or purely financial losses, including loss of earnings, loss of business opportunity, or inconvenience, unless such liability cannot be excluded by law. Where you require cover for items of exceptional value, you should arrange appropriate insurance before the move. Our crews may refuse to lift or carry an item if doing so appears likely to cause injury, damage, or breach of safety rules. The customer must cooperate with all reasonable instructions to reduce risk during loading and unloading.

6. Waste Regulations and Prohibited Items

Where the service includes disposal, removal, or transport of unwanted items, it must comply with applicable waste legislation. We will only handle waste where it is lawful to do so and where the nature of the material has been disclosed in advance. Under UK waste rules, the producer of the waste remains responsible for accurate description, segregation, and lawful transfer. You must ensure that any waste handed over to us is authorised for collection and does not include prohibited or hazardous material unless we have specifically agreed and are legally permitted to accept it.

We do not accept asbestos, chemicals, paint, solvents, oils, gas cylinders, clinical waste, biohazards, electrical items requiring specialist treatment unless agreed, or any item requiring a special licence or disposal route unless we are legally authorised to process it. If prohibited waste is presented without notice, we may refuse collection or, where necessary and lawful, return or isolate the items. Any additional costs arising from incorrect classification, contamination, or illegal presentation of waste will be charged to you.

When waste is collected, you may be required to provide accurate information about its origin, composition, and destination. If a waste transfer note, receipt, or similar record is needed, you must cooperate fully and provide any details reasonably requested. It is your responsibility to ensure that goods intended for reuse, recycling, or disposal are correctly identified. We are not liable for penalties, fines, or enforcement action caused by inaccurate descriptions, unlawful disposal requests, or failure to comply with waste law by the customer or a third party acting on the customer’s instructions.

7. Final Provisions and Governing Law

These terms may be updated from time to time to reflect operational, legal, or commercial changes. The version in force at the time of booking will apply to that booking unless a different version is expressly agreed in writing. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or remedy immediately does not waive that right or remedy for the future.

No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we agree otherwise in writing. Any notice or communication regarding the service should be made in a clear and reasonable form and should reference the relevant booking where applicable. If there is any inconsistency between these terms and a specific written agreement, the specific written agreement will prevail to the extent of the inconsistency.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. By proceeding with a booking for our man with van Harefield service, you confirm that you have read, understood, and accepted these Terms and Conditions in full.